CARDHOLDER’S GUIDE FOR SODEXO MEAL PASS CARD & RESTO PASS CARD

These Terms and Conditions apply to and regulate the issuance and usage of Sodexo Meal / Resto Pass Cards provided by Sodexo SVC India Pvt. Ltd. These terms and conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by Sodexo from time to time.

DEFINITIONS

  • a. ‘Merchant’ shall mean any person or entity who has agreed to provide food and non-alcoholic beverages to the user of the Sodexo Meal / Resto Pass Card and includes its successors and assigns.
  • b. ‘Meal / Resto Pass Card(s)’ shall mean an electronic Pre-Paid (PIN Based) Card issued by ‘Sodexo‘ that may be used for purchasing food and non-alcoholic beverages from its respective defined Merchant network.
  • c. ‘Customer’ shall mean an organization which instructs ‘Sodexo‘ to issue Meal / Resto Pass Cards for the exclusive use of its employees / business associates etc.
  • d. ‘User(s) / Cardholder(s)’ shall mean an employee / business associate of the Customer who has been issued a valid Meal / Resto Pass Card by Sodexo. The terms "you" and "your" refer to an employee/ business associate of the Customer who has been issued a valid Sodexo Meal / Resto Pass Card (i.e. the ultimate beneficiary or the “Cardholder”)
  • e. ‘Valid Meal / Resto Pass Card’ shall mean Meal / Resto Pass Card issued by Sodexo; not expired or mutilated or altered and conforming to the issuers guidelines or instructions issued from time to time.
  • f. ‘PIN’ shall mean the 4 digit Personal Identification Number which will be handed over along with the Meal / Resto Pass Card in a secured and sealed kit. This PIN will be used on the IVR for Cardholder authentication and on the POS Terminal as a transaction PIN.
  • g. ‘POS Terminal’ means an electronic Point of Sale (POS) Terminal installed by or on behalf of Sodexo at all the outlets of Merchants that are capable of reading Sodexo Meal / Resto Pass Card for the purpose of authorizing transactions.

CARD ACTIVATION & VALIDITY

Your Card must be activated before you can use it. You can activate your card online or via SMS. (Please refer to the FAQ section for more information on card activation). Once your Card is activated, it may be used until the “Validity” date printed on the Card. On that date, unless prohibited by applicable law, the Card and any available balance will expire and you can no longer use the Card or access the available balance.

CARD USAGE

You may use the Card to make payments for purchase of food and non-alcoholic beverages from Sodexo‘s Merchants within India. The facility of balance transfer from one Card to another, cash withdrawal facility and the facility to make offline / MOTO transactions shall not be available on the Meal / Resto Pass Card. No interest shall be payable by Sodexo on the amount available/loaded on the Card. The Merchant will obtain authorization for the amount of your transaction. A transaction will not be authorized if it exceeds the available balance. However, in the event that such a transaction is authorized, due to systems malfunction or any other reason, you are liable for and agree to pay immediately the difference between the available balance and the transaction amount.
We may refuse to authorize a Card transaction if:

  • (a) the Card is reported lost or stolen
  • (b) we are uncertain whether the transaction is authorized by you
  • (c) the card has expired
  • (d) the available balance is insufficient
  • (e) the transaction PIN entered is incorrect.

We may temporarily “freeze” the Card and attempt to contact you if we note transactions that are unusual or appear suspicious. You are responsible for safeguarding the Card and do not have the right to stop payment on any transaction originated by use of your Card. The Card will at all points of time remain the property of Sodexo and the user needs to return the card to Sodexo whenever requested. In case the user is in receipt of a lost or misplaced card, the same should be handed over to Sodexo.

STATEMENTS AND RECORDS

Sodexo will not generate any card statements (Physical/ PDF) to be sent across to the Cardholder, but all registered Cardholders can log onto the Sodexo Card Holder Portal (https://Cards.SodexoBRS.com) to view and download card transaction history. SMS or e-mail alerts will be sent to the mobile number/ e-mail ID of registered Cardholders.

NOTIFICATION OF ERROR

The Cardholder shall inform Sodexo in writing (cardsupport.in@sodexo.com) or should notify Customer Care immediately (1860-500-4949) within 15 days from the date of concerned transaction, if any irregularities or discrepancies exist in the transactions/ particulars of the Card Account on any statement that is made available to the Cardholder. We will immediately do a thorough investigation and revert with the findings, and our findings shall be final and conclusive. If Sodexo does not receive any information to the contrary within 15 days, it shall assume that the statement and the transactions are correct.

SAFE KEEP OF THE CARD

This Card is valid only in India. Keep your Card number and PIN in a safe place. Keep the PIN separate from your Card and do not give or otherwise make available to others your Card or PIN. You should sign on the reverse of the Card immediately upon receipt. Sodexo will NOT entertain any fraud or ZERO LIABILITY claims for Sodexo Meal / Resto Pass Cards.

LOST OR STOLEN CARDS / CARD HOTLISTING AND REPLACEMENT

In case Sodexo Meal / Resto Pass Card is misplaced/stolen or otherwise lost, the Cardholder must immediately report the same to Sodexo by calling Customer Care to hotlist the Card. The Cardholder may also hotlist Sodexo Meal / Resto Pass Card over IVR or by logging into the Sodexo Card Holder Portal (https://Cards.SodexoBRS.com). In order to hotlist the card, the Cardholder should be a registered user.
Sodexo shall not be liable for any loss arising out of misuse of the card. Sodexo will re-issue/ replace a card with the balance that was available on the hotlisted card only on request from the registered Cardholder, post Cardholder‘s authentication. Replacement cards will be sent to the registered users only. Such re-issuance/ replacement would attract applicable charges and the card replacement request will be fulfilled only on realising these charges form the card balance

CARD CANCELLATION AND REFUND

The Card issued to you shall remain the property of Sodexo and shall be surrendered to Sodexo, on request. Once issued, a card can only be cancelled by the Customer and not the Cardholder. Under no circumstances will Sodexo entertain card cancellation and refund requests directly from you. If a Customer requests Sodexo to cancel a particular active card the same will be communicated to you. Once a card is cancelled the Cardholder must destroy the card or return it to Sodexo.

LIMITATIONS ON OUR LIABILITY

Sodexo is not responsible or liable for any special, indirect, incidental, consequential, punitive or exemplary damages, including, but not limited to, lost profits in connection with this arrangement.

MODIFICATION, CANCELLATION AND WAIVER

Except where prohibited by applicable law, we may cancel or modify any terms, conditions, or services related to use of Sodexo Meal / Resto Pass Card including any part of this Agreement without notice to you. We may delay or waive any right at any time but such delay or waiver shall not affect exercise of those rights in the future. You may visit www.sodexobenefits.in for the updated set of Sodexo Meal / Resto Pass Card Terms and Conditions.

COMPLIANCE WITH LAW

Sodexo Meal / Resto Pass Card is governed by the Reserve Bank of India (“RBI”) and is subject to directions/instructions issued by the regulator from time to time. Sodexo is not responsible or liable for any violation of applicable laws by the user. All transactions done by using Sodexo Meal / Resto Pass Card are subject to applicable Indian laws. The user shall not use the Card for any unlawful activity. By using this Card, the user(s) hereby declares that his/ her name does not, at any time, appear in the consolidated list of Terrorist Individuals Organizations as circulated by the RBI from time to time.

DATA PROTECTION AND PRIVACY

During any Customer Care service call, we may request for information such as your phone number and /or email, date of birth, and postal code that you have provided to Sodexo at the time of registration. We may also obtain personal information about you, including information
(I) provided to us by the Customer, such as your name and/or your address
(ii) provided by you at the time of activation/ KYC submission or during customer service calls
(iii) about purchases made with the Card, such as the date, the amount and the place of purchase.
For purposes of fraud prevention and regulatory compliance, we may also obtain information from providers of identity verification and demographic information data. We will use this information to process Card transactions, provide customer service, enhance usage at Merchants, process claims for lost or stolen Cards and help protect against fraud. We may also use such Information for marketing purposes and to conduct research and analysis. We may provide certain Information to others outside of Sodexo as permitted by any law, such as to government entities or other third parties as required by any law. We may develop marketing programs and send you offers for products and services. We do not share Cardholder Information including Cardholder addresses and mobile numbers with other companies for them to market their own products and services. We may also be required to disclose information to the RBI or such other authority as may be required by the RBI or under any other applicable law, relating to you and/or to the transactions using the Sodexo Meal / Resto Pass Card.

TELEPHONE MONITORING/RECORDING

From time to time we may monitor and /or record telephone calls between you and Customer Care Executive to assure the quality of our customer service or as required by applicable law.

CARD MERCHANT USAGE

Sodexo Meal / Resto Pass Card is acceptable at select Sodexo Merchant Establishments in India which may display Sodexo Meal / Resto Pass Card logo and which are equipped with a POS terminal for card acceptance. The Card is for electronic use only, and a charge slip will be printed electronically from the POS Terminal. The Cardholder must sign the charge slip whenever the Card is used at a Sodexo Merchants Establishment and should retain a copy. Sodexo at an additional charge may furnish copies of the charge slip. Any charge slip not personally signed by the Cardholder, but which can be proved as being authorised by the Cardholder shall be his liability. The amount of the transaction is debited from the balance available on the Card immediately. The Sodexo Meal / Resto Pass Card is a PIN based card which will mandatorily require the Cardholder to enter the transaction PIN on the POS terminal at the time of every transaction.

NO WARRANTIES

We are not responsible or liable to you
(i) for any loss or misuse of the Card,
(ii) for any interruption of Card service,
(iii) for the quality, safety, legality, or any other aspect of the food and non-alcoholic beverages purchased from any Merchant with the Card. If a Merchant fails to honour the Card or provide special offers given to other Bank Cardholders, please notify Customer Care Services at 18605 004949 or write to us at cardsupport.in@sodexo.com (toll share) to report the incident immediately.
If you have a complaint with any purchase made with the Card, or a dispute with a Merchant, you must try and directly resolve the same with the Merchant involved to the best of your ability. However, the Cardholder should notify Sodexo of this complaint immediately. We will do a thorough investigation and revert with the findings and our findings shall be final and conclusive.

APPLICABLE LAW AND JURISDICTION

TThese Terms and Conditions and the Card, and all questions about their legality, enforceability and interpretation, are governed by Indian laws and shall be subject to the sole and exclusive jurisdiction of Mumbai courts only.

YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS

By obtaining the Card or by signing the back of the Card or by using the Card, you agree to be bound by these Terms and Conditions in their entirety and agree to comply with applicable law at all times. The Card must be signed before use. The primary responsibility to ensure compliance with these Terms & Conditions by the Cardholder shall lie with the user of the Card.